Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by Daniel IT Services ("we," "us," or "our"), including our website at https://www.atlantaitpro.com and our WhatsApp-based scheduling platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the service.

2. Description of the Service

Daniel IT Services provides a multi-tenant SaaS platform that enables local service businesses (such as barbershops, salons, nail studios, and massage parlors) to automate appointment scheduling through the WhatsApp Business Platform (Cloud API). Businesses ("Customers") connect their WhatsApp Business account via Meta's official Embedded Signup. Their clients ("End Users") communicate with an AI-powered assistant through WhatsApp to schedule, modify, or cancel appointments.

3. Eligibility and Accounts

• You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the business you represent.
• You must provide accurate, current, and complete information when creating an account and keep it updated.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• You must promptly notify us at info@atlantaitpro.com if you suspect unauthorized access to your account.

4. Customer Responsibilities

As a business customer using our platform, you agree to:

• Obtain proper consent (opt-in) from your end users before sending them WhatsApp messages through our platform, in compliance with applicable laws and the WhatsApp Business Messaging Policy.
• Comply with the WhatsApp Business Policy, WhatsApp Commerce Policy, and all applicable local, state, and federal laws.
• Ensure that the business information, services, pricing, and availability you configure on our platform is accurate and up to date.
• Not use the service in any way that violates the rights of your end users or third parties.

5. Acceptable Use

You agree not to use our platform to:

• Send unsolicited bulk messages (spam) or messages to users who have not opted in
• Transmit illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable content
• Impersonate any person or entity, or falsely claim an affiliation with any person or entity
• Interfere with, disrupt, or attempt to gain unauthorized access to our platform, servers, or networks
• Use the service for any purpose that violates applicable laws or regulations
• Resell, sublicense, or redistribute the service without our prior written consent
• Attempt to reverse engineer, decompile, or disassemble any part of the service

6. Third-Party Services

Our platform relies on third-party services, including but not limited to the WhatsApp Business Platform provided by Meta Platforms, Inc. You acknowledge and agree that:

• Meta may limit, suspend, or terminate WhatsApp Business accounts or phone numbers at its sole discretion and in accordance with its own policies.
• We are not responsible for any actions taken by Meta or WhatsApp regarding your account, phone number, or message delivery.
• Third-party services are governed by their own terms and privacy policies, which you should review independently.
• We do not guarantee the availability, reliability, or performance of any third-party service.

7. AI-Generated Responses

Our platform uses artificial intelligence to generate conversational responses for appointment scheduling. You acknowledge and agree that:

• AI-generated responses may contain errors, inaccuracies, or misinterpretations of user intent.
• You are responsible for reviewing and configuring the services, availability, and business rules that the AI uses to generate responses.
• We do not guarantee that AI-generated responses will be perfectly accurate or suitable for all scenarios.
• You should monitor conversations periodically and update your configuration to ensure accuracy.

8. Fees and Billing

8.1 Pricing

Service fees are described on our pricing page or in the individual proposal or order agreed with each customer. Specific pricing, features, and plan details may vary.

8.2 Billing Cycle

Subscriptions are billed monthly in advance. A one-time setup fee may apply if stated in the customer's proposal or order form.

8.3 Payment Methods

Payments may be made via credit or debit card through Stripe, or via Zelle. By providing a payment method, you authorize us to charge recurring fees until you cancel your subscription.

8.4 WhatsApp Messaging Fees

8.5 Late or Failed Payments

If a payment fails or is overdue, we will notify you by email. If payment is not received within 7 days of the due date, we reserve the right to suspend your access to the service until the outstanding balance is paid.

8.6 Cancellation

You may cancel your subscription at any time by contacting us at info@atlantaitpro.com. Cancellation takes effect at the end of the current billing period. You will continue to have access to the service until then.

8.7 Refunds

Fees already paid are non-refundable, including partial months and unused portions of a subscription period, unless required by applicable law.

8.8 Price Changes

We will notify you by email at least 30 days before any price change takes effect. Continued use of the service after the price change constitutes acceptance of the new pricing.

8.9 Taxes

All prices are exclusive of applicable taxes (sales tax, VAT, or other government-imposed taxes) unless explicitly stated otherwise. You are responsible for paying any applicable taxes.

9. Intellectual Property

All rights, title, and interest in and to the service — including its software, design, text, graphics, logos, and other content — are and will remain the exclusive property of DP Systems and Technology LLC and its licensors. These Terms do not grant you any right to use our trademarks, logos, or brand features without our prior written consent.

You retain ownership of the data you submit to the platform. By using the service, you grant us a limited, non-exclusive license to use your data solely to provide and improve the service.

10. Suspension and Termination

We may suspend or terminate your access to the service, in whole or in part, at any time and without prior notice, if:

• You breach any provision of these Terms
• Your use of the service violates applicable laws, Meta's policies, or WhatsApp Business policies
• Your payment is overdue beyond the grace period described in Section 8.5
• We are required to do so by law or by a binding request from a governmental authority
• We reasonably believe that your use poses a security risk or may cause harm to other users or third parties

Upon termination, your right to use the service ceases immediately. We will delete your data in accordance with our Privacy Policy and Data Deletion Instructions.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DP SYSTEMS AND TECHNOLOGY LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless DP Systems and Technology LLC, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the service
• Your breach of these Terms
• Your violation of any applicable law, regulation, or third-party right (including the rights of your end users)
• Any messages sent through the service on your behalf that violate WhatsApp's policies or applicable laws

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Georgia, USA, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or the service shall be resolved exclusively in the state or federal courts located in Gwinnett County, Georgia, and both parties consent to the personal jurisdiction of those courts.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email. Your continued use of the service after such changes constitutes acceptance of the updated Terms.

16. Contact Us

If you have questions about these Terms, please contact us:

• Email: info@atlantaitpro.com
• Mail: DP Systems and Technology LLC, 4003 Howell Park Rd, Duluth, GA 30096
• Phone: +1 (943) 294-8427